This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase, or contact us.

Who We Are

We are ToyBox Project CIC, a UK-based community interest company supporting families by providing affordable and donated toys.

Registered Office:
15 Ludlow Street
Caerphilly
CF83 1GG

Contact:
Please use the contact form on our website for all enquiries.

Information We Collect

We may collect the following information when you interact with us:

• Name and contact details (email, address, phone number if provided)

• Payment information (processed securely by our payment provider)

• Order and donation history

• Website usage data (via cookies)

• Details submitted through our contact form

How We Use Your Information

We use your information to:

• Process and deliver orders

• Respond to enquiries

• Manage toy donations

• Send marketing updates (only if you opt in)

• Improve our website

• Meet legal and financial obligations

Sharing Your Information

We only share your data with trusted third parties, such as:

• Payment processors

• Delivery partners

• Website hosting and analytics providers

We never sell your personal information.

Your Rights Under UK GDPR

You have the right to:

• Request access to the data we hold

• Request corrections or deletion

• Withdraw consent for marketing

• Object to certain processing

• Request data portability

To exercise your rights, please contact us via the contact form.

Data Retention

We keep personal information only as long as necessary for operational, financial, and legal purposes.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.

Last updated: 17/11/2025